Support

Answers You Need Now

When our merchants have questions, Axia has answers. Here you'll find the support info and links you need most.

Merchant Help Desk

Monday – Friday, 8:30 am – 5:30 pm PST

After-Hours – Reference 24/7 Merchant Help Desk Below

Processing Help

Processing questions? Locate your merchant ID, then follow this handy chart.

Merchant ID

If you have a merchant ID starting with 7641, use the support information below:

24/7 Merchant Help Desk:

M-F 8:30 am - 5:30 pm PST: 805-962-6114
After Hours: 800-552-8227

Voice Authorization:

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

Merchant ID

If you have a merchant ID starting with 516, 434, or 708, use the support information below:

24/7 Merchant Help Desk:

M-F 8:30 am - 5:30 pm PST: 805-962-6114
After Hours: 844-857-4748

Voice Authorization:

Merchant IDs starting with 516:
800-228-1122 (V/MC/DV) or
800-528-2121 (Amex)

Merchant IDs starting with 708:
800-645-9120 (V/MC/DV) or
800-528-2121 (Amex)

Merchant IDs starting with 434:
800-277-9443

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

PCI Compliance

Answers to your FAQs about security standards and merchant compliance.

Chargebacks

Tips to help minimize chargebacks and fraud.

More FAQs

Can't find the answers you need above?

Still Need Help?

We're here to help you find answers.