See What Customers Are Saying

The most powerful validation of Axia's ethical reputation can be seen through the eyes of our customers. We’re proud to let our customers speak for our success.

“I was initially drawn to Axia because of their reputation in the Santa Barbara area, the professionalism of their sales representative, and the fact that they could lower our processing rates. We switched over to Axia just before the holidays which is our busiest time of the year. Joseph Krueger, our Axia representative, made the transition quick and easy, and we were able to capitalize on the large savings during a high-traffic season.”

Ashely Krueger, Manager, Daniel Gibbings Jewelry

We chose to work with Axia because of their cost-saving processing rates and superior customer serviceOver the last decade, we have seen how our sales representativeMark Weatherfordand the entire Axia team conducts themselves with class and supports our business in many ways. Recently, they have been a valued partner as we navigate through the pandemic. I think one of my favorite parts of working with Axia is the promptness and high level of customer service that we receive when we have questions or challenges that need to be resolved.” 

Wil Brillinger, Founder and Owner,

“I chose to work with Axia because of the positive experience I have when working with our trusted Axia representative, Zac Ernst. Axia’s transparency and clear communication of their payment processing fees sets them apart from their competitors. Their reliability is incredible. We rarely encounter issues, and if we do, Zac helps us resolve the issue right away. Ultimately, working with Zac is my favorite part. We have a great relationship, and I know that I can trust him to help our business.”

Tony Eccher, Senior Director of Accounting and Financial Reporting, MediaAlpha

“I was deep in a complicated business transition when Axia Representative, Teddy Elsenbaumer, first reached out to me. He was incredibly patient until I finally had time to connect with him. My company needed a product that would be simple for my staff to use and a payment processor that provided great customer service. Axia delivered just that. Their operating and reporting systems are user-friendly, making it easy to find transactions and issue refunds. I like that we can email customers a receipt directly from the system which saves us time. Upon set-up, Teddy held our hand though importing all our files, worked with programming to add a customized field to our system, and walked us through setting up our pin pad.”

Lila Rosier, Controller, Lodi Truck and Equipment

“We initially chose to work with Axia because our rep, Mike Johnson, showed us the savings opportunity that comes along with Level 3 processing. Collecting more data to get a better rate was so easy with Axia’s automated solution and everything was super easy to set up. And the service didn’t stop there. Mike helped us set up PCI-compliant network scanning and tested our terminals to ensure they worked before we rolled it out to other dealerships. Axia’s initial setup and implementation was seamless and better than anything I’ve experienced with other merchant service providers.”

Joe Meeker, Comptroller, Fremont Toyota

Axia Customer Reviews

We use a review aggregator to gather and present starred reviews from a variety of public sources, including Google, Facebook, the Better Business Bureau, and more. Feel free to browse and read genuine feedback about how we do business.