Merchant Spotlight: Lodi Truck and Equipment

Merchant Spotlight: Lodi Truck and EquipmentIn our Merchant Spotlight series, we highlight a merchant who enjoys working with Axia so much that they want to share their experience with others.

This month, we spoke with Lila Rosier, Controller of Lodi Truck and Equipment.

Merchant: Lodi Truck and Equipment

Industry: Automotive Body Shop

Location: West Sacramento, California

Customer Since: 2020

Axia Representative: Teddy Elsenbaumer

Why Did You Choose to Work with Axia?

“I was deep in a complicated business transition when Axia Representative, Teddy Elsenbaumer, first reached out to me. Teddy was incredibly patient until I finally had time to connect with him. My company needed a product that would be simple for my staff to use and a payment processor that provided great customer service. Axia delivered just that.

Axia’s operating and reporting systems are user-friendly, making it easy to find transactions and issue refunds. I like that we can email customers a receipt directly from the system which saves us time. Upon set-up, Teddy held our hand though importing all our files, worked with programming to add a customized field to our system, and walked us through setting up our pin pad.”

What’s Your Favorite Part About Working with Axia?

“Teddy is the best part! He truly goes above and beyond and is so easy to work with. He is always looking out for us and is available whenever we need something. In fact, today I managed to lock myself out of the manager’s portal, so I sent a quick email to Teddy, and he personally had my password reset so that I did not need to make another call. He is such a pleasure to work with. I also appreciate Axia’s customer service – someone is always available to answer our questions which is something our last provider lacked.”

Is Your Business Ready to Experience the Axia Advantage?

Contact us online or call 1-877-875-6114 x3.

Check out Axia’s newsroom.

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